![]() ![]() However, in addition, the operator can go for a smoke break, lunch, etc. On average, post-processing of a call takes from 1 to 5 minutes. Unfortunately, this situation is not uncommon. If, within the specified time, the call is not accepted, then FreePBX goes to the next operator and so on down the list.Ī problem may arise if an employee is busy with post-processing or is completely absent from the workplace, and PBX considers him free. ![]() If the call is accepted, PBX "takes" the client out of the queue and connects him to the employee. At this point, FreePBX calls available operators in a given order. Having selected the desired department, the client enters the queue and hears music. To contact the sales department, press 1 to contact the service center, press 2. For example: "You have called Auto Show 2000. When a customer calls the company, he hears a recorded message from the menu. This will help you work with clients even more efficiently. Influence of the operator's status in softphone contacts on the call sequenceįreePBX has another useful feature - incoming call queues. Read more about setting this up in the article: «How to set up ChanSpy on FreePBX». Transfer of a call in a softphone with or without consultation Only a small window will remain, which will take up a minimum of space on the screen.įreePBX also has many features that can only be utilized in Softphone.Pro. And if most of the time the operator works in the CRM system, you can turn off the display of the main window during a conversation. ![]() Any typical action is performed in only two clicks: call transfer, conference, redial, etc. However, if the scale of the program seems too small, you can always enlarge the window using the zoom function. They are perfectly visible with any extension. Softphone.Pro has been developed with this important point in mind, so the following has been added to it: Then the employee will be able to handle more calls efficiently. Operators handle up to 300 calls a day, so it is extremely important that the program is as convenient and easy-to-use as possible. And this is where our Softphone.Pro can help. For the rest, however, manual use is required. It has lots of great features, some of which are automatic. According to the developers, the number of installations has reached several million across 220 countries. How does the agent's status in the softphone affect the call sequence in FreePBXįreePBX is the most popular PBX in the world.Colleagues' statuses in the "Contacts" window of the softphone (BLF). ![]()
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